Last weekend I created a new membership account on Neon and signed the new waiver. I have yet to see an email about Openpath access. What do I need to do?
Check spam, promotions, etc. My email ended up in spam, so I waited like 2 weeks when it only took a day or so.
Edit: strike all that. I didn’t realize you were a Freshbooks transfer. I’ll mark you as grandfathered for the new-member stuff and make sure your FB billing is stopped. You should get an OP invite shortly.
Edit again: FB billing is stopped. You already paid a duplicate invoice for October, so I credited your Neon account with an extra month. Your next renewal will be Nov 23rd.
Got it, thank you!