I have paid for and completed the festool domino course, but do not seem to have access to cabinet. This tool has been red tagged for well over a month and I have already had to restart my project once because of this. How can I get this resolved?
Hi, I’m sorry to hear this has been frustrating. Can you please email classes@asmbly.org so we can help get this resolved?
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Email sent!
I have also sent an email. I took the class also but do not have access.
Hi Anthony. Are you still having issues? I adjusted your access a week ago per our email exchange.
still cannot access it
I sent you an email!
I sent an email immediately, and have not had any response. I still do not have access to the tool cabinet at all in my Alta app. The wood I have prepared is actively warping while I continue to wait.
I can work with you on your project and do the check out on my account. What time are you available?
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Thanks, Anthony. I can be around monday or tuesday night.
I have sent a second email at this point. Is there any timeline on when I can expect to have this resolved? I am leaving town later this week for two weeks, and at that point I can almost guarantee that my wood will need to be planed a third time, and may not be thick enough for the project I purchased the wood for.
Hi DHuck. I’m sorry this hasn’t been resolved yet. Our education team hasn’t seen any of your emails come through. Could you email me at membership@asmbly.org? You are also welcome to DM me on Discourse with your name and email so I can look up your account.
I’ll be around both nights.
I’ve sent an email to that address. I apparently do not have access to send DMs here on Discourse.
Oh, nevermind, this post was the one that got my trust level updated!