Hi. I need to pause my membership because money is tight so I turned off auto renew a Couple of weeks ago. However I just got notice that the membership auto renewed for another month. I have no project and can’t use the membership this month and need to get this fixed. How do I get this reversed? Thanks! Not sure how this was even oossible since I turned off auto renew
Hi Adam! You can always email membership@asmbly.org for situations like this. Since we’re here, I’ll let everyone know a little something!
We’ve identified some confusion with Neon’s web page design, particularly regarding the auto-renewal settings. On desktop, you need to toggle auto-renew off and then click “SAVE” at the bottom. On mobile, you need to click “CONFIRM” and then “SAVE.”
We’ve reached out to Neon to advocate for a more user-friendly design, but no luck so far. This trips a couple people up every month!
I’ll email you to continue the conversation.
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Thanks for that! I had tried to turn off auto-renew the other day, and now see that I had failed.
(I’m not going anywhere, I just want to use my volunteer hours.)
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Sid! Thank you very much for the message and for helping on this. I was a bit panicked when I first saw the charge (hence the multiple outeaches) but this really helps me. Thanks again for being so helpful! Very much appreciated.
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