I would try slowing the Z down to under 50ipm.
There are limiters set in the controllers. As you have figured out, the settings are stored in the controller, and can be changed by anyone. I don’t believe there is a way to lock the settings. They were set to safe speeds previously, but I do believe this is the first I’ve heard of Z speed trouble.
I imagine what might be happening: with the higher Z plunge rate, it could potentially cause the belt to skip a tooth while running. This may not happen all the time, and could be something affected by the specific material being cut. Maybe a hard spot, maybe a bit slip, maybe something else.
I’d slow the speed down and try that. I do appreciate you working through this and reporting back your findings.
Note to all:
One thing to keep in mind. We are a bit of a unique case for most machines. Not very many users put machinery through what a makerspace will. We have multiple users, with multiple projects, all with different specifics for the machines. Something like a jointer, probably handles that fine. Anything with as many user defined variables as a CNC will always see more potential for problems. We aren’t a production shop running the same set of jobs week end and out, and tuning the machine to handle that. Even calling for tech support can be a bit troublesome, as they usually start with “what were you cutting and how?” Keeping the troubleshooting conversation here positive and productive helps us all, and in most cases teaches us more about the machines.