I think I understand what happened here, and I’d put it down to confusion that arose because the 3D Printer team hasn’t been communicating as well as we should about what hardware is in the space.
Historically we’ve had two printers, an Elegoo Mars 2 Pro (“Mars”) and an Elegoo Saturn 3 Ultra (“Saturn”). But as of a few weeks ago there are three resin printers on the bench, and we didn’t announce what was going on until just now:
Someone booked Mars and thought “the smaller” 3D printer was the one they’d booked. But Saturn looks like the smaller printer next to the new Saturn 4 Ultra. And then someone else, knowing that the first person was done, thought it was okay to remove the USB stick on the “idle” printer.
I’m sorry that your print was disrupted because of our lack of communication.