Why doesn’t Illustrator on Red work and who is karen@lockoutaustin.com? (resolved)

Stephen-L-M · July 9, 2020, 2:47am

Illustrator won’t launch because Karen@lockoutaustin.com has allowed her license to lapse. Has ATXHS not paid its bill???

Stephen-L-M · July 9, 2020, 2:48am

This is the error message:

martinbogo · July 9, 2020, 3:08am

That’s … not the correct license / key / login.

Did someone log out of Adobe and forget to sign in our hackerspace account?

Stephen-L-M · July 9, 2020, 3:08am

Anyone want to call me on phone to give me the correct login? 512-699-0982

martinbogo · July 9, 2020, 1:50pm

I don’t know if this is still the case – but Red’s computer used to have a “reset/lockdown” software that would return it to a known good previous state if rebooted.

Is this still the case @Elrod?

Stephen-L-M · July 9, 2020, 4:29pm

I tried rebooting last night. No fix.
As of this morning, Adobe Illustrator on Red is still broken. I did email Karen@lockoutaustin.com to ask nem to renew nir subscription: no reply.

Stephen-L-M · July 11, 2020, 12:55am

I fixed the login for Adobe Illustrator to use ATXHS credentials. It works now.