Big Red error "install cone to use air assist."

Space Teams LASERS
1

I started big red this morning and when I go to cut I get a message “Please install the cone before using air assist.” The air pressure looks fine. The cone appears to be installed. Any suggestions?

[edited to move to Space Teams > LASERS]

2

Someone struck the cone and it needs to be reset. @dannym, @EricP

3

Yep sounds like it’s been hit. I’ll be in to take a look and realign it

4

It’s good

5

Thanks for your prompt response.

Clay

6

Heyo - getting this error again just now.

Unfortunately for me @dannym just left like 5 minutes before I tried to cut.

Is there anything I can do to reset?

7

RESOLVED

Rebooted the laser a couple times, flipped the fan switch and cleared the print cache and now it’s working.

Super weird.

8

Alright I really want to catch this next time it happens and see what it’s doing

9

Hey @dannym. I just got to the red laser, I am a bit early and the person before me is getting the same error message. What are the steps to take when someone has hit the cone?

10

It is working now after a few reboots

1 Like
11

Hey @dannym @EricP just wanted to bump this again, I just came in to use the red laser and see the same error `Please install the cone before using Air Assist’. Tried a couple reboots and turning the air off but still get the same error.

12

I’ll take a look

13

Fixed.

14

Thats odd because it worked fine for me today til 2.