Bambulab USA Inc is a revolutionary startup from late 2020 that designs and manufactures cutting-edge desktop 3D printers. Our newest flagship product is the X1 series of printers, including the X1 and the X1 Carbon, alongside our Automated Material System (AMS). This game-changing first-generation machine includes technology such as lidar, machine learning, and mobile integration and has some of the highest print speeds available in consumer-level 3D printers. We are determined to become one of the biggest names in 3D printing in the near future. Please visit our official website https://www.bambulab.com/ for more information.
Bambulab USA Inc has a headquarters in Austin, TX. Our team will provide all customer support to the US market. We are looking for self-motivated individuals to expand our team. Our ideal candidate should have a passion for 3D printing and will be well versed in 3D printing technology and terminology to provide excellent service to our customers.
Responsibilities
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You will work remotely to play a customer support role in client support and will be responsible for responding to 3D printing technical-related customer queries.
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You will proactively support customers via the Bambulab CRM chat system to resolve issues and coordinate technical solutions.
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You will be responsible for collecting/submitting summary documents of your customer support work.
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You will support other strategic initiatives as needed, such as social media posting, social group management, etc.
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Available working hours may vary depending on need, and may be either during or outside of normal business hours. Pay rates will be evaluated (Starting from $30/hour) based on performance and working hours with initial pay based on qualifications. The contract will be through 1099-based payroll for all US support members.
Qualifications
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Professional or recreational 3D printing-related experience is a MUST!
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Already backed at least one printer from the Kickstarter
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Successful candidates will possess solid problem-solving and communication skills, hands-on experience or workshop experience is highly preferred.
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Can have a minimum 4 hours/day working for Bambulab problem-solving work
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Candidates must pass a 3D printing qualification test interview and undergo some professional training before working with customers.
If you want to apply for the job, please send your resume and a short self-introduction related to 3D printing to: